Trust in AI Can Be Managed
Trust in AI grows through repeated use, transparency, and proven outcomes. How to design the path from playground to strategic decisions.
Read the piece- AI Is a Multiplier — and So Is Customer ExperienceAI multiplies the value when it meets a real need. But when the customer is forgotten, the multiplier approaches zero.
- Renewing the Master-Apprentice Model in the Age of AIAI automates routines. But what happens to the junior who can no longer build intuition through repetition?
- Consensus is NonsenseRapid agreement in executive teams is often mistaken for efficiency. Genuine commitment requires real debate.
- Four Gates: What AI Analysis Must Pass Before It Reaches a DecisionQuality, provenance, explainability, accountability. A Journal of Decision Systems study maps the path from generative AI to strategic decisions.
- Your Next Big Customer is Immune to Your BrandB2A — Business-to-Agent — is emerging as the third customer category. Machine buyers do not respond to brand stories. They check your data.
- Organizations Are Designed in the Wrong OrderOrganizations that start with structure end up with silos. The design order needs to be flipped: operating model first, structure last.
- The Best Way to Test an AI Strategy: Invite the Critics to the TableStrategy meetings are dominated by AI's advocates. User-centered design surfaces the precise knowledge the critics hold.
- Going Off-RoadThe worst mistake in any transformation is trying to polish the first version to perfection. Get a good-enough version live and learn from it.
- The Monday KickoffA 15-minute weekly kickoff routine builds focus, priority clarity, and team commitment. Here is why it works and how to run it.
- Hybrid Decision-Making: How AI Is Reshaping the Executive TeamBevilacqua and colleagues interviewed 21 European senior executives. The study identifies four areas where AI is transforming how leadership teams work.
- The Most Thrilling Professional MomentWe share thrilling sports moments every year. We almost never share thrilling professional ones. It is time to start.
- The Most Expensive Misunderstanding in the Corporate WorldCustomer experience is written into strategies with grand phrasing. But when you dig deeper, the red thread is missing. The thread should be money.
- Why the Most Experienced Leaders Benefit Least from AIThe more experienced the expert, the harder it is to delegate decisions to a machine. Five ways to turn this paradox to your advantage.
- AI Shortened the Workday — Where Will You Direct the Time You Saved?Time saved has to be directed deliberately. Five ways to free a leader's time for where it belongs.
- AI and Leadership, Part 2: Five Ways to Lead People (6–10)Personalized learning, structural workload, sparring on hard conversations, fairness, and onboarding support.
- AI and Leadership, Part 1: Five Ways to Lead Better (1–5)Strategic intelligence, people leadership, operational foresight, trust, and learning in the flow of work.
- Machine Customers: What Nordic Enterprises Need to KnowAgentic AI creates a new customer category. B2A — Business-to-Agent — changes the logic of commerce. The design work has to start now.